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Got questions? We've got answers! Dive in below for quick FAQs
- General Questions
- Regular Questions
- Advanced questions
- Company Policies
- Payment Options
- Terms & Conditions
How long will it take to learn Tajweed/Arabic with Ilm-al-Quran?
The duration depends on the intensity of your studies. Adults typically take 8 to 12 weeks for a Tajweed course and 6 to 12 months for Arabic. For children, it varies based on age, aptitude, and parental support.
I have never taken an online course before; will I be able to cope with learning on Ilm-al-Quran?
The one-on-one sessions in our Video Classroom are tailored to your pace. Allah makes it easier when we strive to follow His path and learn the Quran.
Do I need to know how to use a computer for Ilm-al-Quran online video classes?
Basic computer knowledge is required. Opening a browser and navigating the online video platform (Zoom, Google Meet, or Skype) is necessary, and these platforms are user-friendly.
Do you have female tutors as well as male tutors for online video classes on Ilm-al-Quran?
Yes, Ilm-al-Quran is proud to offer a diverse team of tutors, including both male and female instructors. You have the flexibility to choose a tutor based on your preferences and needs, ensuring a comfortable learning experience for everyone.
What if the tutor misses the lesson or comes late for online video classes on Ilm-al-Quran?
Consistent lateness would reflect poorly on a tutor's rating and review. Please speak to your tutor to understand the reason for any scheduling issues during online video sessions.
Do I have to give a notice period if I do not want to continue with a tutor for online video classes on Ilm-al-Quran?
While not required, providing notice is helpful for the tutor to find other students.
Can we meet our teacher outside the online video classroom when needed?
Learning should happen inside Ilm-al-Quran’s designated online video platform (Zoom, Google Meet, or Skype). Tutors don't teach outside these platforms, but you can ask for their contact details for scheduling convenience.
What is the typical duration of each online video class session?
The duration of each online video class session is flexible and can be decided in collaboration with your tutor. This flexibility allows for personalized and effective learning experiences.
How do I communicate with my tutor during online video sessions?
Communication during online video sessions is facilitated through the features provided by the platform, such as chat and video call functionalities. This ensures direct and effective interaction with your tutor throughout the session.
How can I track my progress during online video classes?
Your progress is monitored through assessments, progress reports, and direct feedback from your tutor. The virtual classroom environment also allows for real-time engagement, ensuring an effective learning journey.
What if technical issues arise during an online video session?
In case of technical issues, our support team is ready to assist. You can reach out for immediate help, and makeup sessions will be provided to ensure you don't miss out on any learning opportunities.
Can I switch to a different tutor if needed during online video classes?
Yes, you have the flexibility to switch tutors if necessary. Contact our support team for assistance, and we'll guide you through the process to ensure your learning preferences are met.
How do I reschedule or cancel an online video class if needed?
Rescheduling or canceling a class is easy. Simply communicate with your tutor at least 24 hours in advance, and they will assist you in finding an alternative time. Makeup sessions are also available for missed classes.
Are there assessments or quizzes during online video classes to gauge my progress?
Yes, regular assessments and quizzes are part of the learning process. Your tutor will use these tools to gauge your progress and tailor future lessons accordingly, ensuring a comprehensive learning experience.
Can I request a trial session before committing to a regular schedule of online video classes?
Certainly. You can inquire about a trial session with your preferred tutor before committing to a regular schedule. This allows you to experience the teaching style and determine compatibility.
Is there a certification or recognition for completing advanced Quranic studies on Ilm-al-Quran?
Upon successful completion of advanced Quranic studies, learners receive a certification from Ilm-al-Quran. This recognition acknowledges their commitment and proficiency in advanced Quranic knowledge.
How can I engage in advanced discussions with my tutor to explore intricate Quranic topics?
Advanced learners can schedule specialized sessions with their tutors to engage in in-depth discussions on intricate Quranic topics. This allows for a more focused exploration of complex concepts and interpretations.
Can I customize an advanced course to focus on specific areas of Quranic study that interest me the most?
Absolutely. Advanced learners can collaborate with their tutors to customize the course content, emphasizing specific areas of Quranic study that align with their interests and goals.
What is your policy regarding class cancellations or rescheduling?
Our policy allows for class cancellations or rescheduling with at least a 24-hour notice. This ensures flexibility for learners and helps tutors adjust their schedules accordingly.
How do you handle missed classes or technical issues during online video sessions?
In the event of missed classes or technical issues, we provide makeup sessions to ensure learners don't miss out. Our support team is also available to assist with technical difficulties.
What is your refund policy for learners deciding to discontinue classes?
Our refund policy is transparent. If a learner decides to discontinue classes, we can arrange a proportional refund based on the remaining sessions in the purchased plan.
How do you ensure the security and privacy of learner data?
We take learner data security seriously, adhering to strict data protection measures. Personal information is securely stored, and we do not share it with third parties.
Are there measures in place to maintain a respectful and inclusive learning environment?
We have a zero-tolerance policy for discrimination or disrespect. An inclusive learning environment is fostered, and learners are encouraged to report concerns for prompt resolution.
What happens if a tutor needs to cancel a scheduled class?
If a tutor needs to cancel a scheduled class, they are required to provide advance notice. Consistent cancellations can affect a tutor's rating, emphasizing the importance of reliable scheduling.
How are disputes or concerns between learners and tutors resolved?
We have a dedicated support team to address and resolve disputes or concerns between learners and tutors. Open communication is encouraged for fair and effective resolutions.
What measures are in place to ensure the quality of tutoring on your platform?
We maintain a rigorous tutor selection process and conduct ongoing quality assessments. Learners' feedback is valued, contributing to continuous improvements in the tutoring experience.
What payment methods are accepted for booking Quran classes on your platform?
We accept a variety of payment methods, including credit/debit cards, bank transfers, and other secure online payment options. You can choose the method that suits you best during the booking process.
Is there an option for installment payments for long-term Quran courses?
Yes, we offer installment payment plans for long-term Quran courses. Please contact our support team to discuss the available options and set up a suitable payment plan.
Are there any additional fees or hidden charges associated with booking Quran classes?
We are committed to transparency. There are no hidden charges associated with booking Quran classes. The fees mentioned during the booking process are inclusive of all costs.
Can I get a receipt or confirmation for my payments for Quran classes?
Absolutely. Once your payment is processed, you will receive a confirmation email along with a receipt for your Quran classes. This document serves as proof of your transaction.
What security measures are in place to protect my payment information?
We prioritize the security of your payment information. Our platform employs industry-standard encryption and security protocols to ensure the safe handling of your payment details.
Is there a discount or promotional offer available for bulk bookings or group lessons?
Yes, we often run promotions and offer discounts for bulk bookings or group lessons. Check our support team to inquire about any ongoing offers.
Are there any consequences for late payments or missed payment deadlines for Quran classes?
We understand that circumstances may arise. While we encourage timely payments, late payments may incur a nominal fee. If you foresee any issues, please contact our support team to discuss alternative arrangements.
What are the key terms and conditions I should be aware of before booking Quran classes on your platform?
We recommend reviewing our Terms & Conditions page for comprehensive information. Key points include payment policies, cancellation procedures, and user responsibilities during Quran classes.
Is there an age restriction or any eligibility criteria to enroll in Quran classes on your platform?
While there is no strict age restriction, learners are encouraged to review our Terms & Conditions for any specific eligibility criteria. Parental consent may be required for minors.
Can I share my Quran class account with someone else, as per the Terms & Conditions?
No, sharing accounts is against our Terms & Conditions. Each learner should have their own account for personalized access and security. Any violation may result in account suspension.
Are there any restrictions on recording Quran classes as per the Terms & Conditions?
Recording Quran classes is generally restricted without prior consent due to privacy and intellectual property concerns. Any exceptions or conditions are outlined in our Terms & Conditions.
How does your platform handle the termination of accounts as per the Terms & Conditions?
The process of account termination is outlined in our Terms & Conditions. It may result from violations of platform policies, and affected users will be notified in accordance with our procedures.
Are there any restrictions on the use of communication tools during Quran classes as per the Terms & Conditions?
ommunication tools are to be used responsibly and respectfully. Any restrictions on their use, such as prohibited content or behavior, are detailed in our Terms & Conditions to maintain a positive learning environment.
How often are the Terms & Conditions updated, and how will I be informed of any changes?
Our Terms & Conditions may be updated periodically. Users will be notified of any changes through the platform, and it is advisable to regularly review the Terms & Conditions for the latest information.
